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Refund Policy

This policy explains how refunds work for bookings made through our platform, what you need to do, and what fees might apply. Since we partner with airlines, hotels, and other suppliers, their rules largely shape how refunds are handled.

Ticket Refundability

Most tickets booked through us are non-refundable, as that’s how airlines set their policies. If an airline does allow cancellations, you might get a credit for future travel with the same airline and passenger. These credits have expiration dates set by the airline, and they become invalid after they expire. If you book a new trip using a credit, you’ll need to cover any fare difference.

You must cancel before your flight takes off—otherwise, we can’t guarantee the cancellation will go through. Since airline rules vary, it’s a good idea to check with our customer support team to understand the specific terms for your booking. They’ll help you avoid any surprises.

Cancellation Fees and Refund Eligibility

Here’s a breakdown of how cancellations work based on when you cancel:

Days Before Departure	Cancellation Fee	Refund Eligibility
90+ days	No penalty (Full refund)	✅ Full refund (minus non-refundable deposits)
89–75 days	Deposit forfeited	❌ No refund of deposit
74–61 days	50% of the fare	❌ Partial refund
60–31 days	75% of the fare	❌ Small refund, if any
30–0 days	100% of the fare	❌ No refund (full penalty)

Refund Eligibility

We can only process a refund if:

You submit a cancellation and refund request through our platform, and the ticket’s fare rules permit refunds.

You’re not listed as a “no show” (suppliers usually won’t refund no-show bookings).

We get a waiver from the supplier (like an airline, hotel, or car rental company) to process your refund.

Refund Process

Here’s the step-by-step:

Submit Your Request: Reach out to our customer support to request a cancellation and refund. You’ll get an email with a tracking number to confirm we’ve received it. This doesn’t mean a refund is guaranteed—it just means we’re working on it.
Supplier Review: We’ll contact the supplier to request a refund based on their policies and keep you updated on their decision.
Processing Time: If approved, expect refunds to take 60-90 days to show up on your credit card statement, depending on supplier penalties and processing times. We can’t pin down an exact timeline, as it’s up to the supplier.

A few key points:

Our original booking fees are non-refundable.

Suppliers often charge penalties for refunds, and we may add a per-passenger, per-ticket post-ticketing service fee if the refund is approved and allowed by supplier rules.

If the supplier denies the refund, we’ll return any post-ticketing service fees we charged for the request, but not the original booking fees.